Your deposit is used to secure your booking. This is non refundable under all circumstances except: You come in for your photo shoot and are dissatisfied with the service or images we produce.
After your photo shoot once you settle on your package and pay for it, the package is non refundable.
RESCHEDULING OF YOUR SESSION
72 hours notice is required to rescheduling your booking without a penalty. Rescheduling a session inside this time frame will incur a $50 rescheduling fee. Please respect that our time is valuable as yours is.
We do not release any images until your balance is paid in full.
Please note if you are late and do not arrive 5 minutes prior to your appointment time you will not get the full studio experience. Plan for traffic, as it is always present.
Please make sure you leave with everything you arrive with. We are not liable for any items left behind and will donate them to charity after 7 days.
THE 10% RULE
Our packages are great value. So much so we encourage you to shop around. We are confident you will not find the same quality for close to the prices we charge. We take plenty of pictures and as a guide 10% of them turn out to be exceptional ‘must have’ shots. Throughout your shoot we help you relax, build your confidence and pose you for the camera. Follow our instructions and listen to our guidance and we guarantee you exceptional iconic images.
HAIR AND MAKE-UP
For the ladies this is a must have option. We almost insist on it. Our make up artists and hair stylist work on movie sets and know what it takes to bring out the best in you. Prepare by arriving with your hair clean and dry (wash it the night before) and little or no make up in your hair. Prepare by visiting a salon to touch up your roots. We dry style your hair, ex. wavy, curly or straight looks.. We are not a salon, we will not wash your hair, color it or cut it. If you plan on having hair extensions for your shoot or something a little more specific, we advise you to visit a salon beforehand. We want you to feel happy and we don’t want to have to reduce your shoot time. As stated before, we provide one look for hair which we dry style, choose from curly, hair up, hair down or straight looks.
Professional looking nails really add to the results, we encourage both men and women to visit a nail bar before having your shoot.
Wet look shots: Don’t forget to pop a large towel into your suitcase, you may wish to do some wet look shots and for hygiene reasons we prefer you bring your own towel.
Professional retouching is a process that when done correctly takes up to an hour per image. We fully retouch your image, we do not run filters or provide you with a ‘light’ retouch. The result is a realistic, highly polished professional look. Please allow 2 weeks for your images to be returned to you. Please ask about our express service that will get your images to you within 48 to 72 hours.